Privacy Policy
Last updated: 15 October 2026
Siddh Glazing Ltd (“Siddh Glazing”, “we”, “us”) installs windows, doors, conservatories and glazing for homes and businesses across London, Essex and Kent. This notice explains what personal data we collect when you use siddhglazing.co.uk or contact us, why we collect it, how long we keep it and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Siddh Glazing Ltd is the data controller for the personal data described in this notice.
- Registered in England and Wales, company number 12592389
- Registered office: 51 Freshwell Avenue, Romford, RM6 5DS
- Trading address: 3B Bernard Road, Romford, Essex RM7 0HX
- Email: info@siddhglazing.co.uk
- Telephone: 01702 969 997
We do not have a statutory Data Protection Officer. Please direct any privacy question to the contact details above, marked “Data protection”.
2. What personal data we collect
When you contact us or request a quotation (through the website forms, the “Leave a Message” popup, our website chat assistant, by phone or by email): your name, email address, telephone number, the service you are interested in, your message, and, where you provide them, your property address, measurements, photographs or drawings.
When you become a customer: the details above plus your installation address, survey notes, quotations, contracts, payment records and guarantee or certification documents.
When you use our website chat assistant: the messages you type into the chat and any contact details you choose to share in it. The chat assistant is provided by DBestChatBot (dbestchatbot.com), which processes conversations on our behalf.
When you browse the website: technical information such as the pages you visit, the device and browser you use, and an approximate location derived from your IP address. We only collect analytics data if you accept statistics cookies in our cookie banner. See our Cookie Policy.
We do not knowingly collect data from children, and we do not collect special category data (such as health information) unless you volunteer it, for example to explain an access requirement at your property.
3. Why we use your data and our lawful basis
| Purpose | Lawful basis (UK GDPR Article 6) |
|---|---|
| Responding to your enquiry and preparing a quotation | Steps taken at your request before entering into a contract (Art. 6(1)(b)) |
| Carrying out surveys, manufacturing, installing and servicing your glazing, and managing payments | Performance of a contract (Art. 6(1)(b)) |
| Issuing guarantees and building regulation certification, keeping accounting records | Legal obligation (Art. 6(1)(c)) |
| Following up on quotations we have given you, and keeping records of our work with you | Our legitimate interest in running and promoting our business (Art. 6(1)(f)) |
| Website analytics (statistics cookies) | Your consent (Art. 6(1)(a)), given through the cookie banner |
| Sending marketing emails about our services | Your consent, or the soft opt-in for existing customers under PECR. You can opt out at any time. |
| Protecting our website and systems from misuse | Our legitimate interest in security (Art. 6(1)(f)) |
4. Who we share your data with
We do not sell personal data. We share it only with suppliers who help us run the business, under contracts that require them to protect it:
- Website hosting and email: Hostinger International Ltd (website hosting) and our email provider.
- Website chat assistant: DBestChatBot, which stores chat transcripts and any contact details shared in the chat so that we can follow up.
- Website analytics: Google Ireland Ltd (Google Analytics 4), only if you accept statistics cookies.
- Maps: Google Maps is embedded on our Contact page and loads only after you accept the relevant cookies.
- Manufacturers, surveyors and installers who need your installation address and specifications to carry out your order.
- Certification and guarantee bodies where registration of your installation is required.
- Professional advisers such as our accountants and insurers, and public authorities where the law requires it.
Some suppliers (for example Google) may process data outside the UK. Where that happens we rely on the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or a UK adequacy decision.
5. How long we keep your data
- Enquiries that do not become orders: 12 months from our last contact, then deleted.
- Customer records (quotations, contracts, survey notes, installation and guarantee documents): the life of the guarantee plus 1 year, and at least 6 years after the end of the tax year for accounting purposes.
- Chat transcripts: 12 months, unless the conversation led to an order, in which case the customer retention period applies.
- Analytics data: Google Analytics is set to retain data for 14 months.
6. Cookies
Our website uses only strictly necessary cookies unless you accept more in the cookie banner. You can change your choice at any time using the “Manage consent” link in the website footer. Full details, including every cookie we set, are in our Cookie Policy.
7. Your rights
Under the UK GDPR you have the right to:
- access the personal data we hold about you (a subject access request);
- have inaccurate data corrected;
- have your data erased where there is no good reason for us to keep it;
- restrict or object to our processing, including objecting to direct marketing at any time;
- receive the data you gave us in a portable format;
- withdraw consent at any time where consent is our lawful basis.
To exercise any of these rights, email info@siddhglazing.co.uk or write to the trading address above. We will respond within one month and will not charge a fee unless a request is clearly unfounded or excessive. We may ask you to confirm your identity first.
8. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.
9. Security
The website is served over HTTPS. Access to customer records is limited to staff who need it, protected by passwords and, where available, two-factor authentication. Paper records are kept securely at our premises.
10. Changes to this notice
We will update this notice when our practices or the law change and will show the date of the latest version at the top of this page.